Customer Support

Software & Hardware Support für Kunden

Customer Service

If you already are a TIS customer and have questions or problems with our hardware or software, please do not hesitate to contact us. Our support team will be happy to assist you!

Hardware & Software support via phone

+49 2871 2722 - 90

Service hours

workdays
Monday-Friday

7 am - 5 pm

E-mail Support Software

For service requests to our software support, please contact:

software.support@tis-gmbh.de

E-mail Support Hardware

For repair & service requests to our hardware services, please contact:

hardware.support@tis-gmbh.de

PLEASE NOTE!
Access to our early morning standby service or to 24/7 support is available by special agreement.

Hardware Services

We offer the competent and complete technical support and administration of your mobile devices - also in a worry-free package. These modules are available to you in the scope of our service contracts:

TIS Premium Hardware Service

If a device is defective or malfunctions appear, our premium hardware service is especially convenient. You send us your MDT, we check whether it is a hardware or software problem and take care of the repairs. We work closely with manufacturers to offer discounted packages and flat fee rates. Once the damage is resolved, we will send the device back to you. On average you can expect to have your fully operational device back after 5-6 days. The advantage: You do not need to worry about anything and can be confident that problems will be solved properly.

Additional option: Pool management

Other Services

Additional on demand services.

Data communication - full cost control and better track

This service includes an all expenses for the communication between the mobile device and TISLOG server, including management of the associated SIM cards.
You only pay a flat service fee per month. Additional costs for the SIM card do not occur.

This does not only give you full cost control, but also a better track: You will receive only one bill for your entire fleet rather than an abundance of individual invoices per truck - a significant relief for your bookkeeping.

Porting Service

You already are a TIS customer and now upgrade to a newer generation of handhelds? This will cause quite a bit of efforts: The old devices need to be disposed of, your TISLOG solution should run perfectly well on the new devices, and the migration must not cause failures. The convenient, cost-effective and safe solution: our porting service.

We ensure a smooth transition and take care of all the details, from the disposal of the old devices to planning of all processes.

The result: the migration runs smoothly, the software will continue to function reliably, expensive upgrades or new software licenses are not required.

WLAN Measurements

Mobile data communication in industrial warehouses rises and falls with the availability of a reliable wireless network.
To ensure this, a lot of experience and expertise is required. This is where our network experts come in.

They check the coverage in your halls and warehouse with original equipment, detect any weaknesses in the wireless network and create a detailed documentation for the optimal WLAN infrastructure.
This way they make sure that the radio coverage in every corner of your buildings works reliable and trouble-free.

Analysis of the IT infrastructure

We analyze your systems on-site, taking into account the requirements of WLAN and GPRS. We examine not only the TISLOG solution, but the entire network, which means all the components that are involved in your infrastructure in the offices, warehouses, halls or in the trucks.
Error and disruption sources are eliminated and/or we give recommendations for troubleshooting or system optimization.

You can rely on our 100% expertise: All network specialists that analyze your infrastructure, are highly qualified, experienced in project work and are always on the cutting edge of technology.